At Hamono.xyz, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied with your order, we offer a straightforward return policy to ensure your peace of mind when shopping with us. Please read the following guidelines carefully to understand the conditions under which returns are accepted, how to initiate a return, and any related procedures.

1. Return Eligibility

We accept returns on most items within 30 days of delivery, as long as the product meets the following criteria:

  • Unused and Unopened: The item should be in its original condition, unused, and in its original packaging.
  • Non-Discounted Items: Items purchased at full price are eligible for return. Sale or clearance items may not be eligible for returns unless stated otherwise.
  • Proof of Purchase: You will need to provide a valid receipt or proof of purchase in order to process your return.

Items that are non-returnable include:

  • Personalized or Custom Products: Products that have been customized, monogrammed, or made to order cannot be returned unless they are defective or damaged.
  • Perishable Goods: Certain products such as food, flowers, or other perishable items are not eligible for return.
  • Hygiene Products: Items like skincare products, personal care items, or other hygiene-related products cannot be returned if opened.

2. How to Initiate a Return

To initiate a return, follow these simple steps:

Step 1: Contact Customer Service

Please reach out to our customer service team at support@hamono.xyz or through our website’s contact form. Provide the following information:

  • Order number
  • Product(s) you wish to return
  • Reason for the return
  • A photo of the product (if applicable)

Step 2: Return Authorization

Once your return request is received, our team will evaluate your case. If your return is approved, we will issue you a Return Authorization (RA) number. This number is required to process your return and will need to be included in your return package.

Step 3: Package the Item

Please ensure that the returned item is securely packaged in its original packaging with all the original tags, accessories, and manuals (if applicable). We recommend using a tracked shipping service to return the product. You are responsible for the cost of return shipping unless the item was damaged or defective when it arrived.

Step 4: Ship the Item Back

Send the item to the following address:

Hamono.xyz Returns Department
[Your Return Address] [City, State, Zip Code] [Country]

Once we receive your returned item, we will inspect it to ensure it meets the conditions for return. Please allow up to 10 business days for us to process your return after it has been received.

3. Refund Process

Once your return has been approved and processed, you will receive a refund in the original form of payment. Refunds typically take 7-10 business days to appear in your account, depending on your payment method and the processing times of your financial institution.

Full Refunds:

  • If the item is defective or if you received the wrong product, you will receive a full refund including any applicable shipping charges.
  • If you changed your mind or simply did not like the product, you may still be eligible for a full refund, but you will be responsible for return shipping costs.

Partial Refunds:

In some cases, a partial refund may be issued for returned items that show signs of use, damage, or missing parts.

Restocking Fee:

Certain items may be subject to a restocking fee of up to 15% of the original purchase price, which will be deducted from your refund. This fee applies to products returned due to reasons other than defects or shipping errors.

4. Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or model, please return the original item according to our return policy and place a new order for the item you wish to receive.

5. Defective or Damaged Items

If you receive an item that is defective or damaged upon delivery, please follow the same return procedure outlined above. However, we will cover the return shipping costs for defective or damaged items. We may also offer a replacement or a full refund for the item if requested.

To avoid delays, please provide the following when reporting a defective or damaged product:

  • Photographs of the damaged or defective item
  • A description of the damage or defect
  • Your order number

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to cancel it. However, you can still return the item under our regular return policy once you receive it.

7. Return Shipping Costs

In most cases, the customer is responsible for the return shipping costs. However, Hamono.xyz will cover return shipping in the following situations:

  • If the item was received damaged or defective.
  • If the wrong item was sent.
  • If the return is due to an error on our part.

Return shipping costs are non-refundable unless the return is due to our error.

8. International Returns

If you are returning an item from outside the United States, please note the following:

  • You are responsible for any customs duties, taxes, and shipping costs associated with returning the product.
  • Please ensure that all customs forms are filled out accurately to avoid delays.
  • We recommend using a reliable shipping service with tracking to ensure the return reaches us safely.

9. Special Returns Instructions for Certain Product Categories

Electronics

For electronics, please ensure the item is in its original packaging and unused. Items with broken seals or that have been opened may not be eligible for a return unless they are defective.

Furniture

Furniture returns are accepted as long as the item is in its original condition and packaging. Due to the size and weight of some furniture pieces, we may require you to arrange for the return shipment.

Clothing and Apparel

For clothing items, please ensure the items are unworn, unwashed, and in their original packaging with all tags still attached. Items that have been altered or washed are not eligible for return.

10. Exceptions and Restrictions

While we strive to accommodate every return request, we reserve the right to refuse returns that do not meet the outlined conditions or if the product is found to be used, damaged, or missing components. We also reserve the right to limit returns on certain high-value items or products that are susceptible to rapid depreciation.

11. Contact Us

If you have any questions or concerns about our return policy, please feel free to contact our customer service team:

  • Address: 3443 Branch Ave, Temple Hills, MD 20748, United States
    Phone: +13014237000
    Email: admin@hamono.xyz

We are committed to resolving any issues you may have as quickly as possible and will assist you every step of the way.

12. Changes to the Return Policy

We reserve the right to modify or update this Return Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy regularly to stay informed about your rights and responsibilities regarding returns.