At Hamono.xyz, we take pride in the quality of the products we offer. We stand behind our products with a commitment to customer satisfaction. This Warranty Policy outlines the terms and conditions for our product warranties, including how to make a claim and what is covered under our warranty.
1. Introduction
This Warranty Policy applies to all products purchased from Hamono.xyz. By purchasing our products, you agree to the terms outlined in this policy. Hamono.xyz provides a warranty on products sold through our website to ensure that they meet the high standards of craftsmanship and functionality.
2. Coverage
Our warranty covers defects in materials or workmanship for a specified period from the date of purchase. This period may vary depending on the type of product, and details will be provided in the product description. The warranty does not cover damages caused by misuse, accidents, neglect, or normal wear and tear.
3. Warranty Period
The warranty period for each product may vary. Generally, the following warranty periods apply:
- Furniture: 2 years
- Electronics and Appliances: 1 year
- Accessories and Home Décor: 6 months
The warranty period starts from the date of the original purchase. For any warranty claim, proof of purchase is required.
4. What is Covered
Our warranty covers only manufacturing defects that affect the functionality and performance of the product. This includes:
- Defects in materials or craftsmanship that prevent the product from functioning as intended.
- Faulty components that cause the product to malfunction.
- Structural integrity issues that arise from manufacturing defects.
If your product is found to have a defect covered under warranty, we will repair or replace it free of charge.
5. What is Not Covered
There are certain conditions and circumstances that are not covered under this warranty. These include, but are not limited to:
- Normal wear and tear: Products naturally wear down over time, and such wear is not covered.
- Accidental damage: Damage caused by accidents, impacts, or mishandling is not covered under warranty.
- Misuse or improper use: Products used in ways that are not intended by the manufacturer, including failure to follow care instructions, are excluded.
- Cosmetic damage: Scratches, dents, and other surface damage that does not affect the functionality of the product.
- Unauthorized repairs: Any repairs or modifications done by unauthorized service providers will void the warranty.
- Loss of product or parts: If the product or its components are lost, the warranty is not applicable.
6. Warranty Claim Process
If you believe your product has a defect covered by the warranty, please follow these steps to make a warranty claim:
- Contact Us: Reach out to our customer support team via email at support@hamono.xyz or through the contact page on our website. Please include your order number, a detailed description of the issue, and any supporting photos or videos.
- Assessment: Our team will review your claim and assess whether the issue is covered under warranty. If needed, we may request additional information or a return of the product for inspection.
- Resolution: If the claim is approved, we will either repair or replace the defective product. If a replacement is not available, we will offer a similar product or a full refund.
- Shipping Costs: For warranty claims, we will cover the cost of return shipping if the product is found to be defective. However, if the product is not defective or is outside the warranty period, you may be responsible for return shipping costs.
7. Returns and Exchanges
If your warranty claim is approved, you may be eligible for a return or exchange. Depending on the nature of the defect, we will either:
- Replace the product: If the product is deemed defective, we will send you a replacement item.
- Repair the product: If a repair is possible, we will fix the defect and return the product to you.
- Refund the purchase price: In cases where repair or replacement is not feasible, a full refund of the purchase price will be offered.
8. How to Care for Your Product
To ensure that your product remains in good condition and to avoid unnecessary wear, we recommend following the care instructions provided with each product. Proper care can help extend the life of the product and reduce the likelihood of needing to file a warranty claim.
- Furniture: Use coasters, protect from direct sunlight, and clean with non-abrasive cleaners.
- Electronics and Appliances: Regularly clean and maintain the product according to the manufacturer’s guidelines.
- Home Décor: Dust regularly and avoid placing items in areas exposed to extreme temperatures or humidity.
9. Limitations of Liability
While we strive to provide high-quality products, Hamono.xyz’s liability under this warranty is limited to the repair, replacement, or refund of the product. We do not accept responsibility for any indirect or consequential damages, including but not limited to:
- Loss of use: In the event that your product is unusable due to a defect.
- Loss of income or profits: If the defect results in a delay or inconvenience.
- Damages from third parties: Any damages caused by third-party services or external factors.
10. Warranty Transferability
The warranty is non-transferable and is only valid for the original purchaser. If the product is sold or given to another party, the warranty will be voided. To ensure your warranty remains valid, always keep your proof of purchase, such as the order confirmation email or receipt.
11. International Warranty
If you purchased a product from outside the country where Hamono.xyz operates, the warranty terms may differ. International customers should contact our customer support team to confirm the warranty conditions for their region.
In some cases, international shipping costs for warranty claims may apply, and product repairs or replacements may be subject to availability in the local area.
12. Warranty Exclusions for Specific Products
Certain products may have additional exclusions or specific warranty terms. These include:
- Custom-made products: Items that are customized or made to order may have different warranty terms. Please refer to the product page for more details.
- Perishable goods: Products such as food or plants are not covered by warranty unless there is a defect in the product at the time of delivery.
- Consumables: Items like batteries, light bulbs, or filters may have limited warranty coverage.
13. Changes to This Warranty Policy
Hamono.xyz reserves the right to modify this Warranty Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all future purchases. We encourage you to review this policy periodically to stay informed about our terms and conditions.
14. Contact Us
If you have any questions or concerns about our Warranty Policy, please don’t hesitate to contact our customer support team. We are happy to assist you with any inquiries related to warranty claims or product issues.
You can reach us by email at admin@hamono.xyz, or you can visit our Contact Us page on the website.